Reducing downtime with last mile logistics and PUDO services

Getting critical parts to your field engineers quickly is essential to maintaining operational excellence. Our Pick Up, Drop Off (PUDO) services transform last-mile logistics, ensuring parts reach engineers precisely when and where they’re needed most.

The benefits of pick up, drop off last mile deliveries from Carousel

Our PUDO network combines strategic locations with easy-to-use technology to revolutionise how parts reach your field engineers. When every minute of downtime counts, our PUDO services deliver unmatched advantages, including:

95% UK coverage

Nationwide coverage means consistent service delivery regardless of where your operations take you – from bustling city centres to remote locations your field engineers are only ever 60 minutes from one of our locations.

Real-time tracking for field engineers

Knowledge is power in time-critical logistics. Our easy-to-use tracking system provides live updates throughout the delivery journey, allowing engineers to monitor their parts’ location and estimated arrival time.

Route optimisation

Optimising delivery routes reduces transit times and ensures items reach pick-up points ahead of when engineers need them, preventing costly delays and machinary downtime. 

Ready by 8:00 am

Rapid response makes the difference between minor disruptions and major operational failures. With our PUDO service, your parts are with your engineers by 8:00 am, so time-on-tool isn’t affected by collecting the parts and downtime is kept to a minimum. 

No size or shape restrictions

From tiny electronic components to bulky machinery parts, our PUDO network accommodates items of all dimensions – including palletised spare parts. The flexibility of our delivery operations means your engineers can receive exactly what they need without delay, regardless of the part’s specifications.

Flexible and efficient delivery options

Whether your engineers need parts first thing in the morning or later in the day, our PUDO locations offer accessible hours that suit your maintenance schedules. We can also deliver multiple spare parts to the same location. So your engineer can collect everything they’ll need for the day or week – making the process of delivering spare parts to your engineers faster and more efficient.

Improved inventory management

Our inventory system acts as temporary storage points for parts that engineers can access as needed. While our tracking system enhances inventory management, control and visibility. Lost or misplaced parts are a thing of the past.

Our customer portal, Gateway® makes it easy to book delivery slots and choose locations. Once booked in, our delivery drivers will be notified and launch into action.

Faster repairs & reduced downtime

Engineers can collect parts en route to job sites or between appointments. Which means repair timelines accelerate dramatically. This direct access to components means equipment returns to operation sooner, time-on-tool efficiencies are maintained and any financial impact of downtime is minimised. 

Increased flexibility

Field service operations rarely follow a predictable pattern. Our PUDO network works with this unpredictability by offering multiple collection points and 24/7 support for new requests and changes, helping engineers adapt to changing priorities and emergency callouts without sacrificing parts availability.

Deliver spare parts to your engineers more efficiently with Carousel

Efficiency is everything in field servicing. Our PUDO services turn final-mile logistics operations into something that’s as well-oiled and maintained as your machinery.

We’re here to help you keep your engineers equipped and ready. Get in touch today to learn more about our PUDO last-mile delivery service and how it can help your teams keep up with your operational efficiency.