How PUDO points can keep engineers on the tools

Every minute an engineer spends off the tools can impact productivity, customer satisfaction, and ultimately, your business’s reputation. Delays in receiving critical spare parts can lead to extended downtime for customers and frustrating wasted time for your highly skilled engineers. Logistics may not deliver solutions to all the problems, but waiting for spare parts? Now, that’s something it can help with.

How pick up and drop off points save your engineers’ time (and increase cost savings)

The power of the PUDO network

Our PUDO points are a network of secure and easily accessible locations. We have 92 locations around the UK, within a 15-minute drive of 95% of the country. This network provides unparalleled convenience for engineers. Instead of waiting on-site, having to drive to a central warehouse, or getting spare parts delivered to their house, they can pick up and drop off spare parts at a time and location that best suits their schedule.

This flexibility is a game-changer for field engineers, enabling them to collect much-needed tools and spare parts before their first job, between appointments, or even on their way home, allowing them to plan their days as efficiently as possible.

For a business striving for efficient field service operation, the benefits of these last-mile delivery solutions are clear. They mean engineers can:

• Maintain their schedules: By eliminating the need to wait for a delivery, engineers can keep their planned appointments, improving their overall service efficiency.
• Increase productivity: More time on the tools equals more jobs completed, directly impacting customer satisfaction and overall business output.
• Save time and cost: Reducing travel to central depots and avoiding missed deliveries leads to significant savings in fuel, mileage, and engineer hours.
• Enhance flexibility: More PUDO locations mean engineers have multiple options for pickup within their daily routes.

How PUDO points work

When a critical spare part is needed, it’s shipped to the designated PUDO location using our Gateway app. The engineer receives a notification confirming the parcel pickup is ready. They can then visit the PUDO point before going to site, present their ID and the order number, and collect the required parts.

All of our PUDO locations are secure, ensuring that parcels are safely stored until the engineer can pick them up. Plus, our app has a transparent tracking system that keeps both the business and the engineers informed of the delivery status, offering complete control over the last-mile delivery process.

The wider benefits for your business

By implementing PUDO points as part of your logistics strategy, you create a more resilient and responsive service operation. Diversifying your delivery points means you mitigate risks associated with single-point delivery and give your engineers greater autonomy.

It also makes the returns management process simple. Your engineers return faulty parts to the nearest PUDO points as they collect parts for their next job. It keeps the time spent handling the logistics of broken and spare parts down and your engineers on the tools for longer.

This strategic shift in your last-mile approach doesn’t just mean fast delivery of spare parts to your engineers. It can significantly improve the overall customer experience by reducing repair times and increasing first-time fix rates.

Using PUDO locations can also positively impact your environmental footprint. By consolidating parcels to fewer delivery points and allowing engineers to optimise their routes for pick up and drop off, you can reduce overall mileage and emissions.

Ready to deliver?

Using PUDO points is a strategic move in logistics that elevates your overall business operation, employees and wider network. Get in touch today to learn more about our PUDO locations in the UK and how they can keep your engineers on the tools and get spare parts to where they need to be quickly and more efficiently.